Membership Terms of Service
Effective July 26, 2026. These Terms are an agreement between Roofing Standards Alliance, operating as the National Roofing Standards Alliance (“NRSA,” “we,” “us”), and the business that purchases or holds an NRSA membership (“Member,” “you”). By purchasing a membership, creating an account, or using the member portal, you agree to these Terms on behalf of the business you represent, and you confirm you have authority to bind that business.
1. What NRSA is, and is not
NRSA is an independent private membership association for roofing contractors. NRSA is not a government agency, licensing body, or regulator, and membership is not a license, certification, or government credential of any kind. NRSA publishes a Code of Standards that Members sign, and provides the membership benefits described in Section 4. NRSA does not perform roofing work, does not participate in contracts between Members and their customers, and does not verify Member credentials (Section 6).
2. Eligibility and accurate information
Membership is open to businesses that perform roofing or exterior contracting work in the United States. When applying and at all times during membership, you agree to provide information about your business that is accurate, current, and complete, and to update it when it changes. NRSA may decline any application or renewal at its discretion; if NRSA declines your application after payment, everything you have paid for that term is returned in full.
3. Term, fees, introductory term, and automatic renewal
Membership begins with a 30-day introductory term for $1, charged when you join. Unless you cancel before that introductory term ends, your membership automatically continues as a paid annual term at the price stated at checkout (currently $399 per year), charged to the payment method on file on the day the introductory term ends. After that, membership renews automatically each year, and the payment method on file is charged the then-current annual fee on your renewal date. All of these terms are presented at checkout and require your affirmative acknowledgment before you pay: the $1 charge, the length of the introductory term, the amount and date of the first annual charge, and the automatic annual renewal. We email them to you again immediately after you join. We also email you approximately three days before the introductory term converts, and approximately 30 days before each annual renewal charge; each of those messages states the date, the amount, and how to cancel. You may cancel at any time from the member portal (Manage billing) or by emailing support@nationalroofingstandards.org; cancellation takes effect at the end of the period you have already paid for, and your benefits continue until then.
4. What membership includes
An active membership includes: (a) a Member profile page on nationalroofingstandards.org that you control through the member portal, initially drafted for you from information you provide; (b) display of credentials and documents you choose to provide, presented as provided by you (Section 6); (c) a license to display the NRSA Member badge under Section 8, including the web-embeddable badge; (d) member tools, including the proposal builder, and the NRSA toolkit of homeowner-education materials; and (e) listing in the NRSA member directory. Membership benefits are available in full during the introductory term. NRSA may improve, modify, or replace individual benefits from time to time, provided the membership's core value is maintained.
5. Your content; your warranty of accuracy
Your profile and the documents you create with member tools, including text, credential entries, documents, photos, and proposals ("Member Content"), are your content. You warrant that all Member Content is accurate, current, and yours to claim: that credentials belong to your business and are in good standing as displayed, that documents are unaltered, and that photographs represent your own work. You grant NRSA a non-exclusive license to host, display, and reproduce Member Content for the purpose of providing membership benefits. You are solely responsible for Member Content, including proposals you share with your customers.
6. No verification by NRSA
NRSA hosts and displays Member Content but does not verify it. Credentials shown on your profile are attributed to you and presented as provided by you. You may choose to link a license number on your profile to the issuing authority's official lookup service; such links are limited to official government or registry sites. A link of this kind exists so that others can confirm the information with the issuing authority; it is not a statement by NRSA about the license's validity or status. Any review NRSA performs on Member Content is limited to checking compliance with the Content Standards (Section 7) and is not verification, endorsement, or approval. You agree not to state or imply otherwise.
7. Content standards; removal
Everything you publish through the portal, including proposals, must be accurate and yours to claim. You may not state or imply that NRSA has verified, endorsed, screened, ranked, or approved your business; no impersonation of government bodies; no disparagement of named competitors; roofing and exterior-work content only. The full Content Standards are published at nationalroofingstandards.org/content-standards and are incorporated into these Terms. Edits ordinarily publish immediately; content matching restricted-claim patterns may be held automatically pending review, and proposals cannot be shared until flagged wording is corrected. NRSA may remove or unpublish content that violates these standards and, for deliberate misrepresentation, may terminate membership under Section 11.
8. Badge license
While your membership is active and in good standing, NRSA grants you a limited, revocable, non-transferable license to display the NRSA Member badge and name in your marketing, including via the embeddable web badge. The license terminates automatically upon lapse, cancellation, or termination of membership. The web badge deactivates automatically at that time; for printed, vehicle, signage, or other static uses, you agree to cease use and remove or retire the badge within thirty (30) days of termination. Continued display after termination is unlicensed use of NRSA's marks, and NRSA may seek injunctive relief in addition to any other remedy.
9. Cancelling, and when fees are refundable
You may cancel at any time, and what it costs you depends on when. During the 30-day introductory term, cancelling costs you nothing further: the annual fee is never charged, and your membership simply ends when the introductory term does. That is what the introductory term is for. You can put the membership in front of real customers, on real jobs, before you pay for a year of it. The $1 introductory charge itself is not refundable. Once the annual fee has been charged, it is non-refundable: membership is sold as an annual term, and payment for a term is final once that term begins, for the first annual charge and for renewals alike. You may still cancel at any time to stop future charges; your membership and all benefits then continue through the end of the term you have already paid for, and you are not charged again. Because we email you before the introductory term converts, and again before every annual renewal, each time stating the date, the amount, and how to cancel (Section 3), you always have advance notice and a straightforward opportunity to cancel before you are billed. Two exceptions: if NRSA declines your application after payment, everything you have paid for that term is returned in full (Section 2); and nothing in this Section limits any refund right that applicable law gives you, including under the automatic-renewal or consumer-protection statutes of your state.
10. Complaints
NRSA maintains a public complaint channel at standards@nationalroofingstandards.org. On receiving a complaint about a Member, NRSA will acknowledge it, forward it to the Member for response, and may, where warranted, remove related content, require correction, or act under Section 11. NRSA is not an arbiter of disputes between Members and their customers and does not adjudicate workmanship, contract, or payment disputes; the complaints process exists to enforce the Code of Standards and these Terms.
11. Suspension and termination
NRSA may suspend or terminate a membership, without refund, for: deliberate misrepresentation in Member Content; material or repeated violations of the content standards or the Code of Standards; misuse of the badge or NRSA's name; or unlawful conduct related to the membership. Where practical for lesser violations, NRSA will give notice and a reasonable opportunity to correct before termination. On any termination or lapse, your profile is unpublished, the directory listing is removed, and the badge license ends under Section 8.
12. Disclaimers
Membership benefits are provided "as is." NRSA makes no promise that membership will produce leads, sales, jobs, or any business result. NRSA is not a party to any contract between you and your customers (including proposals you create with member tools and any acceptance of them), does not supervise or guarantee any Member's work, and has no responsibility for the acts or omissions of any Member. To the fullest extent permitted by law, NRSA disclaims all implied warranties, including merchantability and fitness for a particular purpose. If NRSA's services are interrupted, its sole obligation is to restore them or extend the affected membership term.
13. Limitation of liability
To the fullest extent permitted by law, NRSA's total liability to you for all claims arising out of or relating to membership or these Terms is capped at the membership fees you paid to NRSA in the twelve (12) months before the claim arose, and NRSA is not liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits or lost business, even if advised of the possibility. Nothing in these Terms limits liability that cannot be limited by law.
14. Indemnification
You will defend and indemnify NRSA and its owners, officers, and contractors against third-party claims, and resulting damages and reasonable costs, arising from: your Member Content; your roofing or other business activities and your contracts with customers; your breach of the accuracy warranty in Section 5; or your unlicensed use of the badge after termination.
15. Governing law; dispute resolution
(a) These Terms, and any dispute arising out of or relating to these Terms, membership, or NRSA's services, are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules, and, with respect to arbitration, the Federal Arbitration Act. (b) Except as provided in (c), any such dispute will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, in English, with its seat in Wilmington, Delaware. For claims in which no party seeks more than $25,000, the arbitration will be conducted on written submissions or by videoconference, and no in-person appearance is required. Judgment on the award may be entered in any court of competent jurisdiction. The arbitrator may award to the prevailing party its reasonable fees and costs with respect to any claim or defense found to be frivolous or brought in bad faith. (c) Either party may pursue an individual claim in small-claims court in the claimant's home jurisdiction, and either party may seek injunctive relief in any court of competent jurisdiction for actual or threatened misuse of NRSA's names, marks, or badge (Section 8) or unauthorized access to or interference with the services. (d) To the maximum extent permitted by law, disputes will be arbitrated or litigated on an individual basis; neither party may bring or participate in a class, consolidated, or representative proceeding. (e) Nothing in this Section limits rights that applicable law grants a Member notwithstanding a choice of law or forum, including rights under the automatic-renewal or consumer-protection statutes of the Member's state.
16. Changes to these Terms
NRSA may update these Terms prospectively. For material changes, we will notify you by email at least thirty (30) days before the changes take effect; continued membership after the effective date constitutes acceptance. Changes to renewal pricing follow Section 3's reminder mechanics. You will always see the price before you are charged it.
17. Miscellaneous
These Terms, the published Content Standards, and the Code of Standards are the entire agreement between you and NRSA regarding membership. If a provision is unenforceable, the remainder stands. NRSA's failure to enforce a provision is not a waiver. You may not assign your membership without NRSA's consent; NRSA may assign in connection with a sale or reorganization of the business. Notices to NRSA: Roofing Standards Alliance, 1000 North West Street, Wilmington, DE 19801, United States, or support@nationalroofingstandards.org.